Customer Service

Customer Service Center: Simple | Honest | Straightforward

When Ken Jones opened his first ski shop in 1968 he had a passion for two things: Skiing and providing Excellent Customer Service. That tradition lives on today, nearly 50 years and three generations of Jones’ later.

Have an issue that needs to be resolved? No worries! We aren't going to give you a generic email address or an outsourced service department to call. You can email or call us directly for any issues with your online order (contact information below).

~ Just Simple | Honest | Straightforward practices from our family to yours ~
~ No fine print, No hidden fees, No funny business ~

What Do You Need Help With?
Customer ServiceCustomer ServiceShippingOrder TrackingReturns & ExchangesWarrantyContact Us
Contact Customer Service
Toll Free: 1-866-892-7607
Email: [email protected]

Physical Address:
Ken Jones Ski Mart
Online Sales Dept.
150 Kaye Street
Manchester, NH 03103

Store Hours & Directions CLICK HERE