Returns and Exchanges

Simple, Honest, Straightforward

  • No Return Fees
  • No Handling Fees
  • No Processing Fees
  • No Re-Stocking Fees
  • No Fees…plain and simple

Online Sales Return & Exchange Policy:

1. Condition of Merchandise

To return a product the following conditions must be met:

  • New and Unused Condition
  • In the Original Packaging
  • Manufacturer Hangtags must still be attached

2. Return & Exchange Policy: 30 Day Hassle Free!

Providing that the above statement regarding Condition is met, here is our return policy:

  • 30 Day Hassle Free Returns & Exchanges
    Simply obtain an RMA within 30 days of purchase and we will be more than happy to issue a full refund or exchange. It’s that simple!

3. Obtain a Return Merchandise Authorizations (RMA)

Email us within 30 Days of your purchase to obtain an RMA. We will follow up with you regarding the specifics of your return and issuance of the RMA.

4. Shipping Returned/ Exchanged Merchandise

You are responsible for shipping merchandise back to us after obtaining an RMA.

IMPORTANT NOTE: Do NOT ship any items without obtaining an RMA! Please note the RMA# on the packaging or inside the box.

Ken Jones Ski Mart Shipping Address:

Ken Jones Ski Mart
Online Sales Dept.
150 Kaye Street
Manchester, NH 03103

5. What is not covered under our Return Policy?

Items that are marked as such. Simple right? If there is a product on our site that is not returnable we will note it as such on the product page. These are typically close out or final sale items.

In Store Return for an Online Purchase? Want to Return or Exchange an item purchased online in our store? No Problem! Just stop by our retail location at 150 Kaye Street Manchester, NH.

In Store Sales Return & Exchange Policy:

Full Refund:

  • Within 7 Days
  • Like New and Unused Condition

Store Credit:

  • Within 14 Days
  • Like New and Unused Condition

Note: All In Store Sales are FINAL after 14 Days – No Returns.

Why does our In Store Sales Return and Exchange Policy differ from our Online Sales Policy?

We recognize that when a customer makes a purchase online it may take longer to decide whether or not to keep the merchandise due to logistics, i.e. waiting for product to arrive and shipping product back to us. Therefore, we allow a bit more time for returns and exchanges of merchandise bought online.

Contact our Customer Service team

Ken Jones Ski Mart
Online Sales Dept.
150 Kaye Street
Manchester, NH 03103

What Do You Need Help With?

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