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To return a product the following conditions must be met:
Providing that the above statement regarding Condition is met, here is our return policy:
Email us within 30 Days of your purchase to obtain an RMA. We will follow up with you regarding the specifics of your return and issuance of the RMA.
You are responsible for shipping merchandise back to us after obtaining an RMA.
IMPORTANT NOTE: Do NOT ship any items without obtaining an RMA! Please note the RMA# on the packaging or inside the box.
Ken Jones Ski Mart Shipping Address:
Ken Jones Ski MartOnline Sales Dept.150 Kaye StreetManchester, NH 03103
Items that are marked as such. Simple right? If there is a product on our site that is not returnable we will note it as such on the product page. These are typically close out or final sale items.
In Store Return for an Online Purchase? Want to Return or Exchange an item purchased online in our store? No Problem! Just stop by our retail location at 150 Kaye Street Manchester, NH.
Note: All In Store Sales are FINAL after 14 Days – No Returns.
We recognize that when a customer makes a purchase online it may take longer to decide whether or not to keep the merchandise due to logistics, i.e. waiting for product to arrive and shipping product back to us. Therefore, we allow a bit more time for returns and exchanges of merchandise bought online.
Looking for help with something specific? Get in touch with us!