Customer Service

Our customer service is simple, honest, and straightforward for all.

When Ken Jones opened his first ski shop in 1968 he had a passion for two things: Skiing and providing Excellent Customer Service. That tradition lives on today, 55 years and three generations of Jones’ later.

Have an issue that needs to be resolved? No worries! We aren’t going to give you a generic email address or an outsourced service department to call. You can email or call us directly for any issues with your online order.

Just Simple, Honest, Straightforward practices from our family to yours.

No fine print, No hidden fees, No funny business.

What Do You Need Help With?

Looking for help with something specific? Get in touch with us!

Contact our Customer Service team

Ken Jones Ski Mart
Online Sales Dept.
150 Kaye Street
Manchester, NH 03103